Question: After a few months, the sales head enquired, “In case you are using the cotton pillow covers and like them, kindly rate them on the e-commerce website. It will help us serve our customers better.”
As per the sales head request, they want Deepti to rate the cotton pillow covers which in turn will help the website to serve the customers better. Option 1 only relates to her bad experience and not about customers in general. Eliminate it. Option 2 is correct as despite her complaint to the seller, her satin covers were not delivered. So if the sales team really wanted to serve their customers, they could start by sending the satin covers which were originally ordered. Though option 3 also talks about the erroneously delivered covers, it is from the point of view of the seller and not the customers. Eliminate it. Option 4 is incorrect as though she has not purchased the cotton pillow covers, she has used them. So her review will not lack creditability. Option 5 is also incorrect as she was not wrong in ordering the satin pillow covers.