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Question:

In the feedback column, Deepti awarded 1-star out of the maximum 5 stars to the seller and described her negative experience.
Later that evening, the sales head called and pleaded with her to retract her feedback and upgrade them to 5-star, as they had already fired the employee concerned. He appealed that they were a young organization and that their sales were getting badly affected.
Given the circumstances, what should be the IDEAL response?

Explanation:

Option 1 is incorrect as though the concerned employee has been punished, Deepti’s bad experience still remains unresolved. Option 2 is also incorrect as there will be a mismatch between her feedback and the stars awarded. Option 3 is incorrect as she had contacted the seller after receiving the wrong covers and still received the wring package. So reordering from the same seller will not be correct course of action. Option 4 is incorrect as though it will be helpful for the seller, her bad experience is not taken into consideration. Only option 5 is the correct course of action.
Hence, option (e).

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