The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments. Which of the following is the best way forward for the restaurant at this juncture?
Explanation:
Since waitress was punished in a disproportionate manner for the mistake she committed, the organization should first apologize to the waitress and offer to re-instate her as early as possible. However, waitress is wrong to display customer details on her personal social media page. She should also apologies for this act of discretion. Hence, the organization should offer to reinstate and ask her to apologize for her action, in the social media. Hence, the correct answer is option 2.
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