The Mayor wants the owners and drivers to care about comfort.
Which of the following decisions, IF TAKEN, is MOST LIKELY to increase the comfort levels of passengers?
Explanation:
A random inspection is likely to miss out on the ones which do not offer comfort to their passengers. So, eliminate option 1. Option 2 is unethical as it would render the taxi drivers unemployed. So, eliminate option 2. Option 3 is skewed towards affluent lot and does not address the concern of the Mayor who wants comfort and safety of all passengers. So, eliminate option 3. Charging extra in exchange for comfort is not a feasible solution as the Mayor wants the taxi owners to offer sufficient comfort without any increase in rates. Charging extra would cause discomfort to the customers and will not serve the purpose. So, eliminate option 5. Option 4 is the best solution as individual feedback from passengers would help and improve the comfort level of passengers and also feedback affecting the renewal of taxi license would ensure active participation from all taxi drivers. Hence, the correct answer is option 4.
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