Unhappy customers will not only leave the company, but also spread negative publicity about the company. The best way, among the options below, to deal with customers is:
Explanation:
Asking customers to wait will aggravate the problem. Options 3, 4 and 5 do not deal with the epicentre of the problem. Option B will not only help buy time, it will also calm the customers and in fact make them receptive to PAC because of the discounts and gifts
Hence, the correct answer is option 2.
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