What is the main idea that the author is trying to highlight in the passage?
Explanation:
Throughout the passage, the author is trying to point out the negative consequences of using performance metrics to incentivize people. Thus option 1 can be negated as it focuses on long-term and short-term organizational goals. Option 2 is a general statement about performance metrics and its use in organizations. Negate it. Option 3 succinctly puts forth the author’s point made in the passage. Retain it. Though the transaction costs of metric is mentioned in the last paragraph, it is not the main aim of the passage. So option 4 is also incorrect. Hence, the correct answer is option 3.