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Question:

After a couple of weeks, Mr. Patel came to know that Dipangshu’s project leader Mr. John, a very competent senior executive, may have wilfully influenced his team members to file a wrong complaint against Dipangshu. Mr. John may have done it because Dipangshu has refused to tow John’s line. Mr. Patel also came to know that Dipangshu was thinking of quitting this job. He felt regretful about his letter to Dipangshu. He wanted to resolve the complicated situation. He was contemplating following five actions in his mind.

Talk to Mr. John about Dipangshu and convey to him that losing a bright employee would cost the organization dearly.
Catch up with Mr. John during coffee break and convey that Dipangshu has a very good track record.
Chat with Dipangshu during coffee break.
Catch up with Dipangshu during coffee break and convey that the organization values him.
Arrange a meeting among Mr. John, Dipangshu and himself to sort out the difference.

Which of the following is the best sequence of actions for resolving the problem?

Explanation:

Since there has been a misunderstanding between Mr John and Dipangshu, it is best to straighten out things between the two.
In order to do so, Mr Patel should communicate Dipangshu's plan of quitting the job to Mr John and make him realize his mistake of undermining Dipangshu's spirit which has led the organization on the path of losing a bright employee. Eliminate options 2 and 5.
His next move should be to talk to Dipangshu and explain his worth to the organization with a view to changing his mind. Eliminate options 1 and 3.
Once the two are on the same page, arranging a meeting between Mr. John, Dipangshu and himself would help Mr. Patel reach a solution. This sequence is present in option 4.
Eliminate options 1, 2, 3 and 5.
Hence, the correct answer is option 4.

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