Question: Analyse the following caselet and answer the question that follows:
Principal Maheshwari of BINK School of Management is facing a problem that calls for quick action. She received an anonymous mail one day, possibly from one of the students, complaining about outdated syllabi, medicore teachers and poor choice of courses on offer.
Which of the following is the best course of action available to the Principal?
The reason behind the anonymous mail is probably because the students are reluctant to come forward with their grievances. Hence, after receiving such mail, the Principal should ensure that the students are not afraid to come forward. Thus, only option 1 takes this point into consideration.